Troubleshooting
Find answers to common questions about troubleshooting.
My refrigerator is running constantly - is this normal?
During Arizona summers, increased run time is normal as the compressor works harder in extreme heat. However, truly constant running (never cycling off) may indicate dirty condenser coils, door seal issues, or thermostat problems. If it runs non-stop, schedule service.
Why is my ice maker producing less ice?
Common causes include clogged water filter, low water pressure, high freezer temperature, or ice maker component failure. In Arizona, hard water scale buildup can also reduce production. Try replacing the water filter first.
My Sub-Zero is showing an error code - what does it mean?
Sub-Zero error codes (EC followed by numbers) indicate specific issues. Common codes include EC 50 (communication error), EC 40 series (sensor issues), EC 30 series (fan problems), and EC 20 series (compressor issues). Contact us with the specific code for diagnosis.
Why won't my Wolf range burner ignite?
Common causes include wet igniter from cleaning, clogged burner ports, misaligned burner cap, or failed igniter. Try drying the area thoroughly and checking cap alignment. If clicking continues without ignition, service is needed.
My dishwasher isn't cleaning well - what can I do?
Check and clean the filter, ensure spray arms can rotate freely, use appropriate detergent and rinse aid, run hot water before starting, and don't overload. If problems persist, there may be pump or water temperature issues requiring service.
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